Privacy Policy
Effective Date: November 7, 2025
Last Updated: November 7, 2025
The Songbird and the Bee (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us online.
Our website is operated from Wentworth Falls, Blue Mountains, NSW, Australia. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information only as necessary to provide our products and services. This may include:
Name and email address
Business name and Australian Business Number (ABN)
Billing, shipping, and delivery addresses
Phone number
Payment details (processed securely via third-party gateways such as PayPal)
Messages sent via contact or wholesale enquiry forms
We may also collect certain data automatically when you visit our website, such as cookies and analytics data (see our Cookie Policy for more information).
Plain-language explanation: We collect only the information we need to process your orders, respond to your enquiries, and improve your experience on our website.
2. How We Use Your Information
Your personal information is used to:
Process and fulfill orders
Communicate with you about your order or enquiry
Manage wholesale requests and business accounts
Improve website functionality and user experience
Send marketing communications (only if you’ve opted in)
Comply with legal and accounting obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share limited data with trusted third parties who help us operate our business, including:
PayPal – to securely process payments
Google Analytics – to track website traffic and performance
Meta Ads & Google Ads – to deliver relevant marketing and advertising
Hostinger – our web hosting provider
All third parties are required to keep your data secure and use it only for the purposes described in this policy.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and improve our services. These include:
Essential cookies (for cart and checkout functionality)
Functional cookies (to remember preferences)
Analytics cookies (Google Analytics)
Marketing cookies (Meta Ads and Google Ads)
Third-party cookies (Instagram feed, PayPal gateway)
You can manage or disable cookies through your browser settings. Learn more in our Cookie Policy.
5. Email Communication and Marketing
If you opt in, we may send you updates, promotions, or newsletters. You can unsubscribe anytime by clicking the link in our emails or contacting us at info@thesongbirdandthebee.com.au
Transactional emails related to purchases or enquiries will continue to be sent as needed.
6. Data Storage and International Transfers
We are based in Australia, but some of our third-party partners (like Google, Meta, and Hostinger) may store or process data outside Australia.
We ensure that any international data transfers comply with the Australian Privacy Principles (APP 8) and GDPR safeguards, ensuring your data remains protected.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill its purpose, such as completing orders, maintaining records, or complying with legal obligations.
Once data is no longer needed, it is securely deleted or anonymized.
8. Your Rights and Choices
You have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where appropriate
Withdraw consent for marketing at any time
To exercise these rights, contact us at info@thesongbirdandthebee.com.au
Plain-language explanation: You’re always in control of your personal information. If you want to see, fix, or delete your data, just send us an email.
9. Children’s Privacy
Our website and online store are intended for adult customers (18+).
While some products, such as earrings, may be suitable for children, purchases should only be made by adults. We do not knowingly collect personal information directly from minors.
10. Security of Your Information
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure.
However, no online transmission is completely secure. By using our site, you acknowledge this risk and agree to share information at your discretion.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect new laws, technologies, or business practices. The updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions, concerns, or complaints about our Privacy Policy or how your data is handled, please contact us at:
The Songbird and the Bee
Wentworth Falls, Blue Mountains, NSW, Australia
📧 info@thesongbirdandthebee.com.au